Privacy Policy

Last Updated:

Introduction

Ghalkrax respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ghalkrax.world or purchase houseplants from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our website.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Make inquiries about houseplants
• Contact us via email or phone
• Visit our showroom

The personal information we collect may include your name, email address, phone number, postal address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about how you interact with our website.

How We Use Your Information

We use the information we collect for the following purposes related to houseplant sales and customer service:

• To respond to your inquiries about houseplants and plant care
• To process and fulfill your plant orders
• To send you information about our houseplant collection and care tips
• To improve our website and customer experience
• To communicate with you about products, services, and promotions
• To maintain records for business purposes
• To comply with legal obligations

Plant Care Information

When you inquire about houseplants or make a purchase, we may collect information about your living conditions, light availability, and care preferences. This information helps us recommend suitable plants and provide personalized care advice. We use this data solely to enhance your plant care experience and ensure successful outcomes.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website and conducting business
• With delivery services when fulfilling plant orders
• When required by law or to protect our rights
• With your consent or at your direction

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to withdraw consent at any time
• The right to lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use, please refer to our Cookies Policy.

Third Party Links

Our website may contain links to third-party websites, such as Google Maps for location services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ghalkrax
36 Bayswater Road
Potts Point NSW 2051
Australia
Email: info@ghalkrax.world
Phone: +61 2 7219 3749

Compliance

This Privacy Policy complies with the Australian Privacy Principles contained in the Privacy Act 1988. We are committed to handling your personal information in accordance with Australian privacy law.